Frequently Asked Questions
 
Q:What is your terms of delivery?
A: EXW,FOB,CIF, DDU,DDP.
Q: Can you provide OEM service?
A: Yes,OEM (Shape; Color; Printing;Decal; Packing; Client's Logo etc.)
Q: Do you test all your goods before delivery?
A: Our inner QC team would inspect the products in three procedures:1.Before glazing 2. After Firing 3.Before Packing
Q: Is your company a factory or a trading company?
A: We are a factory of 20+ years manufacture experience, mainly produce ceramic mug & cup, ceramic gift, ceramic tableware,ceramic kitchenware and so on.
Q: Where is your factory located? How do I visit there?
A: Our factory located in Lianyun District,Chaozhou City,Guangdong Province,China.
Q: How long is your delivery time?
A:It takes about 3-7 days if the goods are in stock. Or it takes about 10-20 days if the goods are not in stock.
Q:Why does your company has 20 years of experience but only one year of experience on the Alibaba platform?
A:Alibaba is just one of our sales channels.
Q:What would you do for E-commerce platform?
A:We can provide safe mail packing(drop test packing), adequate stock , fast and stable delivery time, attach product labels ,etc.